We want you to be happy with your purchase. Refurbished servers and workstations purchased through IT Creations, not covered under a manufacturer's warranty, are backed by our exclusive 1-Year, 3-Year or 5-Year Standard Warranties so you can purchase with confidence. During the Warranty period if your server, workstation or laptop fails during normal operation, IT Creations will at its sole discretion; provide replacement parts, repair the product, replace the product with a comparable or superior product or refund the amount of purchase less shipping and handling once the product has been returned to our offices.
Most parts and components purchased from IT Creations in the continental United States are covered under our 30-Day Standard Warranty unless you enter into a separate written agreement with IT Creations. By purchasing from IT Creations, you agree to IT Creations Terms and Conditions for product repair or replacement.
Products received from IT Creations should be inspected upon delivery to ensure there is no damage as a result of shipping. If products are found to be damaged as a result of shipping the buyer must notify IT Creations within five (5) business days of receipt to request an RMA number and return shipping labels. Products returned after the five (5) business days period without notification or an RMA number will not be warranted.
If returing a part or system please fill out the RMA request form