RMA Request Form | IT Creations

Please fill out the form below. Once this form is received by IT Creations, an RMA Number and instructions will be sent back to the Email/Fax Num provided.

If you have any difficulties with posting online form, please feel free to send us RMA request by email or fax. Please note that RMA request will not be processed without correct Part Number and Serial Number.

Fields marked with an asterisk (*) are required.

Contact Phone

Company E-mail

Invoice / PO Part Number Serial Number

Note: If you have multiple units, feel free to use this form as needed, or you can send us an RMA request by email or fax.

Problem

Shipping issue or non-working part.

Evidence of internal or external package damage.

For freight claims, please preserve packaging materials and submit photos.

RMA Type

Replacement

Wrong part

Repair

Credit

Terms:

1. RMA# must be clearly marked on outside of box and a copy of this form included.

2. If IT Creations ships a replacement part under this agreement and the customer fails to return the problematic part within 15 days, the customer will pay the market value of the part.

3. Should the returned part be found to be in working condition/the mistake of the customer, the customer has the option of either having it returned to them, or a refund, minus 20% Restock fee.

4. I, the undersigned, agree to the terms of this transaction and acknowledge that all information in this form is correct to the best of my knowledge.

Name

Date: 10/29/2025

Please email a tracking number to rma@itcreations.com when available.

IT CREATIONS, INC
21211 Nordhoff St, Chatsworth, CA 91311
Phone: 800-237-0402 Fax: 800-236-2161
www.itcreations.com